To request a new return or check the status of the current return, please, fill in the following fields:
Should you have any enquiries or require further information, please get in touch with us during our office hours.
Free service phone: 00800 227 46 373
E-Mail: [email protected]
Note: Returns must be registered online so that the return can be correctly assigned to each order.
How do I make a return?
If an item does not meet your expectations, you can easily return the unworn item within 14 days after receipt. After expiry of this period, a return is no longer possible.
1. REGISTER RETURN
Register your return in your customer account under „My returns" or as a guest under the returns section. You will then receive an automatic confirmation with a return number (RMA).
2. PACKING THE ARTICLES
Put the item in the parcel with the return delivery note or with the delivery note and use the unstamped address label. Note: The Paperbag is not a shipping package and does not replace it but serves to protect the items. Damage caused by shipping in an inadequate packaging solution is at the buyer‘s expense.
3. SHIP RETURN PACKAGE
Send the package with the shipping company of your choice and keep the delivery receipt with the shipment number until the returns processing has been completed. The buyer has to pay the return shipping costs on his own, but the shipping cost will be refunded in the event of a return.
4. COLLECTION POINT ADDRESS
The German return address is a collection point address of our carrier. It may take 3-5 working days for your package to reach us.
5. CHECKING AND PROCESSING YOUR RETURN
Your return has now arrived at the final storage facility and will now be checked for its condition. Please understand that it will take us 2-3 working days to process your return. Note: We are confident that you have made your return to the best of your knowledge. In the rush it can happen that the returned goods deviate from the actual condition. Therefore, please also understand if our return and refund conditionsthen come into play.
Once the return has been processed in our logistics, the refund will be made to the payment method selected at the time of purchase, for which a further 2-3 working days may elapse.