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Please choose your delivery location

Bitte wählen Sie Ihren Lieferort

* Be aware that you can not change the delivery country in the check-out.

* Beachten Sie, dass Sie das Versandland im Check-Out nicht mehr ändern können.

Denmark
Germany (DE)
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Austria
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Sweden
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MY CUSTOMER ACCOUNT

 

Here are answers to the most common questions we receive regarding orders.
If you are curious about our terms and conditions, receiving confirmations, or about other related topics, you will hopefully find the answers here.

 

HOW CAN I REGISTER?

You can register free of charge during the order process or in advance under the customer account icon (top right in the menu bar). Enter your personal data under "I am new here" and confirm the registration with "Create an account".

Please make sure that you have selected the correct shipping country. If you have a German shipping address, for example, then you must select the German online store. If you have accidentally registered in the wrong online store country, you will have technical problems placing an Order latest at the Check-Out. If you have created a customer account in the wrong store country, please contact our customer service so that the registration can be deleted and you can create it newly and correctly.

I WOULD LIKE TO CHANGE MY CUSTOMER DATA

You can update your personal data such as contact information, billing and shipping address and much more online in your customer account at any time and directly.

HOW CAN I SUBSCRIBE TO OR UNSUBSCRIBE FROM THE FTC® NEWSLETTER?

You can register online at any time under "Newsletter" to be informed in future about trends, new products and many other exclusive promotions in our online store. You will find the newsletter registration online in the so-called footer or here. You can unsubscribe from the newsletter at any time by clicking on the link in the newsletter, by e-mail or by calling our customer service.

I HAVE FORGOTTEN MY PASSWORD OR WOULD LIKE TO CHANGE MY PASSWORD

To have your password reset, go to "My Account" as usual and click on "Login". Below the input fields where you normally enter your login data, you will find the field "Forgotten password".

I WOULD LIKE TO DELETE MY CUSTOMER ACCOUNT

If you wish to permanently delete your FTC® customer account, please contact our customer service directly and in writing.

Note: For identification purposes, please provide us with your full name and address as well as your registered email address.

ADVANTAGES OF REGISTERING IN THE FTC® ONLINE SHOP

As a registered FTC® customer you have an overview of all your orders and returns and can view them at any time. Your personal data is stored directly for future orders. In your customer account you can manage your billing and delivery addresses at any time. In addition, you can add items to your wish list at any time, which you can also buy later and do not have to search for them again.
Look forward to these advantages:

  • Faster payment process
  • View the status of your order
  • Manage address and customer data
  • Overview of all your orders
  • Customised wish list
FTC Cashmere Stylebook
Need help with sizes?

WOMEN'S SIZE GUIDE

 

WOMEN SIZES
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FTC Cashmere Stylebook
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MEN'S SIZE GUIDE

 

MEN SIZES
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Customer Service

Send us an e-mail and we will get back to you as soon as possible.

You can also contact us by phone on the international free Hotline: 00800 227 46 373
Mon. - Thurs. 10:00 to 13:00 / 14:00 to 16:00 / Fri. from 10:00 to 14:00

CONTACT VIA E-MAIL
FTC Cashmere Stylebook