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In the drive for quality, efficiency, and productivity, it is important to remember human and ethical values. This aspect of FTC Cashmere has been a priority for owners Jutta and Andreas Knezovic since they founded the business in 2003. Specializing in high-quality, cashmere knits in the premium segment, FTC Cashmere stands for elegant, natural, desirable fashion, and luxury articles as well as for a strong sense of responsibility with respect to fairer, more ethically correct manufacturing conditions.
Learn more about the Company
From the very beginning, FTC Cashmere has made a major contribution to sustainable business development in all of its production sites, and has opposed exploitation and desire for profit at the expense of people and resources. Joint projects with farmers and workers as well as returning to basic values such as tradition, environmental awareness, and ethics provide the foundation. This understanding on the part of both FTC Cashmere and its partners ensures that the precious starting materials maintain their high quality and that social standards are respected.
Learn more about the Social Projects
A good example is the exceptional FTC SeaCell® Cashmere Line, which is designed and distributed alongside FTC Cashmere’s pure Cashmere Collection. This line combines the finest cashmere with skin-friendly SeaCell® algae fibers. FTC Cashmere holds the exclusive rights worldwide to the blend of the two materials. The algae from the cold, pristine fjords of Iceland soothes and protects the skin. The algae is rich in minerals, proteins, trace elements, and vitamins. In addition, antioxidants guard against free radicals, and the active temperature exchange between skin and fibers provides a noticeable feeling of well-being. Together with cashmere, the luxurious, comfortable, and soft touch is unequalled. The manufacturing process meets the same Fair Trade standards as the pure Cashmere Collection. Additional finishing takes place under fair conditions at the company’s own production sites in Inner Mongolia.
Learn more about SeaCell® Cashmere
Fashion from FTC Cashmere not only is a popular product but also guarantees ethically correct goods, fair business dealings for all participants, sustainable pricing, and humane conditions throughout the production chain.
For the conclusion of purchase agreements via our website shop.ftc-cashmere.com
between
Cashmere World Shop GmbH
Rather Strasse 49c, Rote Halle
40476 Düsseldorf
Registered in the commercial register of the Düsseldorf Local Court under Commercial Register Section B, No. 72155, represented by its managing directors Mr. Thomas Korte and Mr. Adrian Knezovic, VAT ID No. DE 814442953, email: service@ftc-cashmere.com
hereinafter: FTC Cashmere
and
the Customer referred to in paragraph 1 hereof, whether an entrepreneur or a consumer
hereinafter: Customer
1. The following General Terms and Conditions shall be valid in the version effective at the time the order is placed and shall apply exclusively to the entire business relationship between FTC Cashmere and the Customer. Commercial terms and conditions contradictory to or deviating from our terms shall not become part of the agreement unless FTC Cashmere expressly consents to their applicability.
2. The customer is deemed a consumer, provided the goods and services ordered are not mainly used for purposes related to his commercial or professional freelance activities, Section 13 German Civil Code (BGB). By contrast, according to Section 14 German Civil Code (BGB), entrepreneur means a natural or legal person or a partnership with legal personality who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
1. The presentation of goods on FTC Cashmere's website are essentially not offers in the legal sense, but merely invitations to prospective customers to place orders if they so wish (so-called 'Invitation ad offerendum').
2. Due to technical reasons, the goods ordered may within reasonable bounds vary slightly from the display on the internet, notably in the form of minor color differences.
3. The Customer can select goods from the website offering at shop.ftc-cashmere.com and can put the goods in a digital shopping cart by clicking on the "Add to cart" button. By clicking on the "Buy now" button, the Customer makes a binding offer to purchase the goods placed in the shopping cart. Before checkout, the Customer can review and amend the goods in his or her shopping cart at any time.
Upon receipt of a purchase order, the Customer will receive an automatically generated email message confirming receipt of his or her order and summarizing the details of the order. The Customer can print this order confirmation via the "Print" function of his or her email program. This automatic order confirmation only serves to confirm FTC Cashmere's receipt of the purchase order, but does not constitute a declaration of acceptance. A contract will be deemed concluded only on dispatch of a separate declaration of acceptance by email or on dispatch of the goods ordered. The contract text in permanent form will be provided to the Customer either in said declaration of acceptance or together with the delivery of the products ordered.
4. FTC Cashmere is entitled to accept the customer’s offer within two (2) working days from the date of receipt of the Customer's purchase order. If the Customer does not receive a declaration of acceptance or a confirmation on the dispatch of the good(s) within two (2) days, the Customer's offer shall be deemed to have been rejected.
5. The decision to accept or reject purchase orders shall, within legally admissible limits, be up to FTC Cashmere's absolute discretion. If FTC Cashmere decides to reject a purchase order, it will promptly notify the Customer of that decision.
6. In case of payment via PayPal, a contract will by way of exception to foregoing provisions be deemed concluded on receipt of the Customer's payment order. In case of payment by credit card, the Customer's credit card account will not be debited until dispatch of the good(s) ordered.
7. In the event of incorrect or improper self-supply by its suppliers, FTC Cashmere reserves the right not to perform or to perform only partially. This shall apply only in cases of non-delivery for which FTC Cashmere is not responsible and where FTC Cashmere has concluded a concrete covering transaction with a supplier with reasonable care. FTC Cashmere will use its reasonable best efforts to procure the good(s) ordered. Otherwise the Customer's payment will be refunded immediately. FTC Cashmere will notify the Customer immediately on the event the good(s) are unavailable or only partially available.
8. The contract will be concluded in the German language only.
1. All prices quoted on the shop.ftc-cashmere.com website are inclusive of the currently applicable value added tax.
2. Within one (1) day of receipt of payment, FTC Cashmere will get the goods ordered ready for shipment.
3. Deliveries are made only within Germany. The shipping costs, which are 5 Euros for standard shipping and 15 Euros for express shipping, will be borne by the Customer except where the Customer has exercised his or her right to withdraw from the contract. Normal delivery time is 2-5 days for standard shipping, 1-2 days for express shipping. Shipping will be by UPS or GLS, to the address communicated by the Customer. FTC Cashmere will bear the risk of shipping, if the Customer is consumer.
4. In case of withdrawal from the contract the Customer will be charged with the direct cost of returning the goods.
1. The payment methods offered by FTC Cashmere are: PayPal, credit card, or advance payment.
To make payments through PayPal, the customer first needs to register at https://www.paypal.com/de/home PayPal’s terms of use shall apply in this respect.
2. Payment of the purchase price is due immediately on conclusion of the contract. If a time according to calendar is defined for the payment, the Customer defaults without a reminder if he or she does not pay in due time. In that case he or she shall pay to the seller default interest amounting to 5 percentage points above the base interest rate.
3. In case of non-compliance with the payment term a reminder fee of up to 5 Euros will be due and payable, with the right reserved on the part of the Customer to prove that no, or only limited, loss or damage has been incurred.
4. The Customer’s obligation to compensation for damages resulting from the delay shall not preclude FTC Cashmere from asserting further claims for damages.
1. The goods supplied shall remain the property of FTC Cashmere until complete payment of the purchase price.
1. FTC Cashmere will be liable for material defects in accordance with the statutory provisions. The warranty period for items supplied by FTC Cashmere with respect to Customers who are not consumers shall be twelve (12) months.
2. An explicit guarantee for items supplied by FTC Cashmere shall be deemed to exist only where expressly confirmed in the order confirmation for the respective item.
There will be no storage of the contract text
In all matters of data privacy protection, reference is made to our Data Privacy Statement which is an integral element of this agreement. The Data Privacy Statement can be found via the link below. https://shop.ftc-cashmere.com/en/data-privacy
All copyright or trademark rights to the images, artwork, texts, etc., used are reserved by FTC Cashmere or its partners. Any use thereof without the prior express consent of FTC Cashmere is prohibited.
As a content provider according to Section 7 subsection (1) of the German Telemedia Act (TMG), FTC Cashmere is responsible under general law for its "own contents" provided for use on this website at https://shop.ftc-cashmere.com/. These general contents are to be distinguished from cross references, so-called links, to contents provided by other suppliers. When FTC Cashmere initially establishes a link it checks these third-party contents for evidence of entailing any liability in terms of civil or criminal law. However, it cannot be ruled out that the contents are subsequently changed by the respective providers. FTC Cashmere is not engaged, however, in continually monitoring the contents referred to in our offer for changes that might re-establish such liability. If you believe that linked external pages infringe against established law or otherwise contain inappropriate material, please let us know.
The foregoing does not apply, however, in cases where FTC Cashmere is responsible for the contents of a third-party website.
1. All contracts made between FTC Cashmere and the Customer shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The statutory provisions on restricting the choice of law and on the application of mandatory provisions, notably of the state wherein the Customer, if he or she is a consumer, has his or her habitual residence, shall remain unaffected.
2. If the Customer is a business entity, a body corporate organized under public law, or a special fund under public law, the place of venue for all disputes arising from the contractual relationship between the Customer and FTC Cashmere shall be the court having jurisdiction for FTC Cashmere's registered place of business. FTC Cashmere will in all of these be entitled to bring legal action against the Customer at his or her general place of venue.
3. The contract shall remain binding even in the event of invalidity in law of individual items of its provisions. The ineffective contractual provisions shall be superseded by the respective statutory provisions. The contract as a whole will be ineffective, however, if the continued adherence to the contract would constitute unreasonable hardship for one of the parties to the contract.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Cashmere World Shop GmbH
Rather Straße 49c, Rote Halle
40476 Düsseldorf
E-Mail: service@ftc-cashmere.com
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(complete and return this form only if you wish to withdraw from the contract)
–
To
Cashmere World Shop GmbH
Rather Straße 49c, Rote Halle
40476 Düsseldorf:
–
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
–
Ordered on (*)/received on (*),
–
Name of consumer(s),
–
Address of consumer(s),
–
Signature of consumer(s) (only if this form is notified on paper),
–
Date
(*) Delete as appropriate
Delivery shall exclusively made to Sweden. Delivery shall be made by UPS to the address provided by the customer. The rates are 149 SEK for standard delivery and 319 SEK for express delivery.
1. The payment methods offered by FTC Cashmere are: PayPal and credit card.
To make payments through PayPal, the customer first needs to register at https://www.paypal.com/ PayPal’s terms of use shall apply in this respect.
2. Payment of the purchase price is due immediately on conclusion of the contract. If a time according to calendar is defined for the payment, the Customer defaults without a reminder if he or she does not pay in due time. In that case he or she shall pay to the seller default interest amounting to 5 percentage points above the base interest rate.
3. In case of non-compliance with the payment term a reminder fee of up to 5 Euros (or the corresponding currency) will be due and payable, with the right reserved on the part of the Customer to prove that no, or only limited, loss or damage has been incurred.
4. The Customer’s obligation to compensation for damages resulting from the delay shall not preclude FTC Cashmere from asserting further claims for damages.
We care about protecting your privacy. It is therefore only natural that we should notify you about the type of data we do collect and for what purpose, about how we use the data, and about your rights to control these data.
Protecting your personal data is of the utmost importance to us. We have never sold your data third parties and will not do so in the future.
In the following we would like to provide you with some details about the collection of personal data when visiting our website. Personal data is deemed to include any information which can be directly related to your person, such as e.g. name, address, email address, user behavior, payment files, products ordered.
The data controller as defined by the data privacy laws is:
Cashmere World Shop GmbH
Rather Strasse 49c, Rote Halle
40476 Düsseldorf
Registered in the commercial register of the Düsseldorf Local Court under Commercial Register Section B, No. 72155, represented by its managing directors Mr. Thomas Korte and Mr. Adrian Knezovic
Email: service@ftc-cashmere.com or privacy@ftc-cashmere.com
1. You have the right to demand information from us at any time about any data we have saved on you (personal data) and about their origin, about the recipients or categories of recipients to whom these data are disclosed, and about the purpose of storing these data. You likewise have the right to rectification, lock, or - with the exception of legally required data storage for business processes - the erasure of your personal data. If you have any questions, please do not hesitate to contact our data protection officer at any time via the contacts given above.
Nota bene: Under certain circumstances, we may be required by law to maintain a lock file for control purposes. In the absence of a legal archiving obligation, you may also demand erasure of the lock file. Otherwise we will restrict the processing of your data under very strict conditions.
2. If you have consented to the use of data, you have the right to revoke such consent at any time and without observing any formal requirements. The revocation will be valid for the future.
3. Please address any requests for information, requests for access, or objections to the processing of your personal data to privacy@ftc-cashmere.com or to the address listed in paragraph I.1.
We use state-of-the-art technologies to ensure data security, and notably to protect your personal data against data transmission risks or disclosure to third parties. Our technologies are updated to the state of the art at regular intervals.
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e. g., SSL) via HTTPS.
If you use our website for purely informational purposes, i.e. if you do not order any goods, or create a customer account, or otherwise provide us with information, we will not collect any personal data, with the exception of the data transmitted by your browser (server log files) which make it possible for you to visit our website. That information does not allow any inferences to you as an individual. In particular, this concerns the following information:
- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (specific page)
- Access status/HTTP status code
- Data volume transmitted, respectively
- Website sending the request
- Browser
- Operating system and its surface
- Language and version of browser software
- Domain names of your internet service provider and the like
The aforementioned information is necessary due to technical reasons to allow correct delivery of our website contents requested by you. This information is generally collected during every internet use. We use anonymous information of this kind for statistical analyses to help us optimize our website and the technology behind it.
In addition to the purely informational use of our website, we offer a number of other services you might be interested in, such as receiving our newsletter. In that case, you will normally need to provide additional personal data which we will use for rendering the service(s) requested by you. Any additional voluntary information will be identified as such.
We need a valid email address if you wish to use the services, notably the newsletter. We use the "double-opt-in" process to verify if a subscription was made by a bona fide email address owner. For this purpose, we will log the newsletter subscription, the dispatch of a confirmation email, and the receipt of the requested reply. No further data will be collected. The data will be used exclusively for newsletter dispatch and will not be disclosed to third parties.
You have the right to revoke your consent to the storage of your personal data and their use for newsletter dispatch at any time. You will find a link for that purpose in each of our newsletters. You may also unsubscribe directly on our website or send your unsubscribe request to privacy@ftc-cashmere.com.
Whenever you contact us by email or via our contact form, we will save the information provided on that occasion for the purpose of processing your request and for possible follow-up questions.
1. If you wish to order something from our webshop, you may either provide your data just once for processing that particular purchase order or create a customer account in which your data will be saved for future purchases. If you do not create a customer account, we will save your data only for processing that particular order and will erase them as soon as we are no longer obliged by law to retain them. Any mandatory information required for processing orders will be identified as such, any additional information will be optional. When creating an account under "My account", the data provided by you will be saved with the option of revoking them at any time, and you may delete the account in the customer area at any time.
2. For the purpose of processing your purchase order, we will collect your personal data in line with paragraph I.1 of this Data Privacy Statement. The data controller as defined by paragraph I.2 of this Data Privacy Statement is FTC Cashmere.
3. The personal data will be collected and stored to the extent required to perform the services contractually owed by FTC Cashmere. When delivering goods to you, we will disclose your data to the forwarder commissioned with the delivery to the extent these data are required for delivery. Any further use of your data (e.g. for mailing our newsletter) will be subject to your prior consent. In all other respects, the stipulations made under II., IV. und V. shall apply.
4. To make payments through PayPal, the customer first needs to register at https://www.paypal.com/de/home. PayPal’s terms of use shall apply in this respect. PayPal will be liable for your payment-related data entered on PayPal’s homepage.
5. If you select "Credit card/MAESTRO" as method of payment, the payment-related data collected by us will be transmitted to the payment service provider for the credit card type selected by you. The payment service provider will be liable for your payment-related data.
6. We will additionally transmit your data to the respective payment service provider for the purpose of verifying your identity. In case of conclusion of a contract, we will only save the information of a successful identity check.
1. FTC Cashmere uses so-called "cookies" which are saved on your computer whenever you use this website. "Cookies" are small text files transmitted by a web page server to your hard disk. This provides us automatically with specific data about your computer and your internet connection such as e. g., your IP address, the browser used, or your operating system (for details please refer to paragraph 2). Cookies are incapable of executing programs or transmitting viruses to your computer.
2. If you have an account with us, we use cookies to identify you for follow-up visits. Otherwise you need to log in anew for every visit.
3. This website uses cookies to the following extent:
- Transient cookies (temporary use)
- Persistent cookies (time-limited use)
Transient cookies are deleted automatically as you exit the browser. Typical transient cookies are the so-called session cookies. These cookies save a so-called session ID which allows several queries from your browser to be assigned to a single session. This allows identification of you computer when returning to our website. The session cookies are deleted as you log off or exit your browser.
Persistent cookies are deleted automatically after a specified length of time which may differ from one cookie to the next. You may delete the cookies at any time via the security settings of your browser.
4. You may configure your browser settings whichever way you like, and e.g. refuse to accept third-party cookies or any cookies at all. Please be advised, however, that you may in that case no longer be able to use all features on our website.
1. We use the so-called "double-opt-in" process for our newsletter registration. This means that upon receiving your email address, we will send a confirmation email to the email address provided to us, asking you to confirm receipt of the newsletter. If we are not in receipt of your confirmation within the next 24 hours, your registration will be automatically deleted. If you confirm your request to receive the newsletter, we will save your email address until you unsubscribe. Your email address will be saved for the sole purpose of sending you the newsletter. We additionally save your IP address and the times every time you log in and make a confirmation, to prevent any abuse of your personal data.
2. The only mandatory information for receiving the newsletter is the email address. Any additional, separately identified information may be provided voluntarily and will be used solely for personalizing the newsletter. These data will likewise be completely erased in case of a revocation.
3. You may revoke your consent to newsletter receipt at any time. You may revoke your consent either by clicking on the link provided in each newsletter mail, or by addressing an email message to service@ftc-cashmere.com or privacy@ftc-cashmere.com, or by sending a message to the contact data specified in I.1. The data provided by you will not be disclosed to third parties. Your declaration of consent should be worded as follows:
YES, I agree to the receipt of a personalized newsletter. Personalization is done by analyzing user behavior based on web beacons (tracking pixels) and your email address, which are linked to an ID of their own. We record the time you read our newsletter, the links you click on in that newsletter, and make inferences about your potential personal interests. We then link these data to your activities on our website. This information is never consolidated with other information received from you, and is saved only in Germany. You have the right to revoke your consent at any time, as a result of which the user data collected with be erased.
4. Please be advised that if you are a recipient of our newsletter, we will analyze your user behavior. For the purpose of said analysis, the emails sent contain so-called web beacons, also known as tracking pixels. These are single-pixel image files which link to our website and allow us to analyze your user behavior. This is done by collecting the data mentioned in paragraph IV. hereof and by web beacons assigned to your email address and linked to an ID of their own. We use the data thus obtained to create a user profile for providing you with a newsletter specifically tailored to your interests. We record the time you read our newsletter, the links you click on in that newsletter, and make inferences about your potential personal interests. We then link these data to your activities on our website. FTC Cashmere saves the information thus collected on a server in Germany. You have the right to object to said tracking at any time by clicking on the separate link provided in each email or by getting in touch with us via the contact details mentioned in paragraph 3.
1. This web page uses Google Analytics, a web analysis service by Google Inc. Google Analytics uses so-called "cookies", i.e. text files saved on your computer to help us analyze how you use the website. The information generated by the cookie about your access of this website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymization was activated on this web page, the IP address will first be truncated by Google within the member states of the European Union and the other contracting states of the Treaty on the European Economic Area (EEA). Only in exceptional cases will the complete IP address be transmitted to a Google server in the U.S. and truncated there. Google will use this information on behalf of FTC Cashmere to analyze your website usage and to compile website activity reports, and to provide other website and internet usage related services to FTC Cashmere.
2. Google will not associate the IP address transmitted by you internet browser within the scope of Google Analytics with any other data held by Google.
3. You may refuse the installation of cookies by selecting the appropriate settings on your browser software; however, please note that if you do this you may not be able to use the full functionality of this website.
4. Additionally, you may prevent the sharing of the data generated by the cookie and related to your use of the web page-related data (including the transmission of your IP address) to Google and the processing of these data Google, by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
5. This website uses Google Analytics with the extension "_anonymizeIp()". IP addresses will therefore only be processed in a shortened form to prevent direct personal references.
6. The use of Google Analytics is subject to the conditions agreed between the German data protection authorities and Google. Information on the third party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User conditions: http://www.google.com/analytics/terms/de.html, Data Privacy Overview: http://www.google.com/intl/de/analytics/learn/privacy.html, and the Data Privacy Statement: http://www.google.de/intl/de/policies/privacy.
1. We are currently using the following social media plugins:
Facebook, Google+, Twitter, LinkedIn, Pinterest.
2. For that purpose, we are using the so-called two-click rule. This means that when you visit our website, none of your personal data will be initially shared with the providers of these plugins. You can normally identify the provider of a plugin by its symbol/initial letter. Only by clicking on a plugin do you allow the transmission of personal data: activating the plugin causes data to be automatically transmitted to the respective plugin provider and to be saved by that provider (e.g. in the United States, if the provider is U.S. American). We are neither able to influence the data collected or the data processing operations nor do we have any knowledge of the full extent of the data collection, the purposes, or the length of the retention period. As the plugin provider collects data mainly via cookies, we recommend to delete all cookies via your browser's security settings before clicking on the respective plugin.
3. Every time you activate a plugin, this tells the plugin provider that you have accessed the corresponding sub-website of your online offering. Besides, the data mentioned in paragraph IV. of this declaration are transmitted as well, it being understood that in Facebook's case, only an anonymized IP will be collected in Germany according to Facebook. This happens regardless of whether or not you hold an account with that plugin provider or are logged in to that account. If you are logged in with the plugin provider, this data will be assigned directly to your account. If you push the activated button and link the page, for example, the plugin provider will also save that information to your user account and will publicly notify your contacts of that fact. If you do not want an assignment to your user-specific profile by the plugin provider, be sure to log off before activating the button.
4. The plugin provider will save these data as usage profiles and use them regularly for advertising and market research purposes and/or for personalizing its website. This kind of evaluation is done (also for non-logged in users) especially for showing personalized advertising and for informing other social network users about your activities on our website. You have the right to object to the creation of these user profiles, it being understood that to exercise your right of objection, you need to contact the respective plugin provider.
Nota bene: We have no influence on the type of data collected by an activated plugin or the way in which these data are used by the provider. We are currently proceeding on the assumption that a direct link is being developed to the provider's services and that at least the IP address and device-specific information are being collected and used. There is also the possibility that the service providers are attempting to save cookies on the computer used. For details on what data precisely are collected and how they are used, please refer to the data privacy policy of the respective service provider. Note: If you are simultaneously logged into Facebook, Facebook will be able to identify you as a visitor to a specific website.
5. For more information on the purpose and extent of the data collected and their processing by the plugin provider, please consult the data privacy policies of these providers listed in the following. These privacy policies will also provide you with further information on your relevant rights and settings options for protecting your privacy.
6. Addresses of the respective providers and URL, including their data privacy policies:
a. Facebook:
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information on data collection:
http://www.facebook.com/help/186325668085084; and http://www.facebook.com/about/privacy/your-info.
b. Google:
Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA;
https://www.google.com/policies/privacy/partners/?hl=de
c. Twitter:
Twitter Inc., 1355 Market St, Suite 900, San Francisco, California 95103, USA; https://twitter.com/privacy
d. LinkedIn:
LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy
e. Pinterest:
Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA
https://about.pinterest.com/de/privacy-policy
We are using the service of Mailchimp to send out newsletters. With these tool we can organize and analyse our newsletter work. It allows us to analyze the behavior of the recipient. The analysis shows how many recipients opened their newsletter and how ofthen links are clicked inside the newsletter.
Mailchimp also supports conversion-tracking to analyse if - after a click on a link- a previously defined action (like a purchase) has taken place. Details about the analysis offered by Mailchimp can be found here:https://mailchimp.com/legal/privacy/
The data processing is being followed based on you consent (Article 6 of the GDPR). A cancellation of your consent is possible at any time. You can write a simple mail or click on “unsubscribe” in the newsletter. Analysis conducted before this withdrawal remain untouched by it.
If you do not wish to be included in analyisis by Mailchimp you have to opt-out of the newsletter. To opt-out a simple mail or a click on “unsubscribe” in the newsletter is sufficient.
Details about the data privicy policy of Mailchimp can be found here: https://mailchimp.com/legal/privacy/
To ensure that our Data Privacy Statement at all times complies with the current legislation, we will adjust this Data Privacy Statement from time to time. For your next visit to our websites, the new, current valid version of our Data Privacy Statement will apply. We will make the version of the Data Privacy Statement well recognizable for you.
Version May 24, 2018
The online shop of FTC Cashmere is operated by:
Cashmere World Shop GmbH
Rather Strasse 49c, Rote Halle
40476 Düsseldorf
Germany
Managing Director: Thomas Korte and Adrian Knezovic
Contact us by e-mail at: service@ftc-cashmere.com
COMMERCIAL REGISTRY
Düsseldorf, HRB 72155
VAT REGISTRATION NUMBER
DE 814442953
BANK ACCOUNT INFORMATION
Deutsche Bank Rosenheim
Account number: 839 82 99
Bank Identifier Code: 700 700 24
IBAN: DE47 7007 0024 0839 8299 06
BIC/SWIFT: DEUTDEDBMUC
Design & Realization: CodeMonks GmbH
If for any reason you are not happy with your purchase, you may return the items within 14 days of the original purchase date for a refund.
This return process is optimized by us to give you an additional service. A following through with this process does not constate a withdrawal!
Log in to your customer account and click on the tab „My Returns“ or use the following guest link shop.ftc-cashmere.com/en/returns/guest/guest: After registering your return you will receive an automated a-mail with your return number (RMA number). Alternative you can use and fill out this blank return delivery slip.
*Please note, that registered returns can be handled faster and correctly.Without customer profile.
Pack the clean, unworn product in its original condition in the packaging and put the separate, enclosed return label on the package. Please make sure, that we can allocate your return to your order by following these instructions. Thank You!
Send the return and keep the receipt with shipping code until the finalization of the return process. Unpaid parcels will not be accepted. Please note that the return address is our carriers’ warehouse. It can take 3-5 business days for us to receive and process your return.
After receipt of your parcel we are checking the condition and completeness of your return. We are convinced that you took all the precautions to send a good return. In a hurry sometimes the condition of the products can vary. We kindly ask for your understanding that in such cases we have to act according to our rules.
As soon the package was opened and the product was tried on, the right of withdrawal has expired and the return conditions will be active. You‘ll find all information about the right of withdrawal on our online shop site‘s category Cancellation Terms.
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CONDITION OF THE PRODUCT |
REFUND VALUE |
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Unopened: the received products are still in their original packaging. |
You are using your right to revoke your order. You will receive the full amount as a refund. |
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Opened: the products have been tried, but don’t show any signs of use. The security band is still intact. |
The products are not fitting or not to your pleasing. As a goodwill gesture we are refunding you the full amount. |
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Opened with signs of use: the products show clear signs of use. The security band is damaged or has been removed. |
The value of the refund is dependent of the condition of the products and will be determined by us. |
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Damaged goods |
Damaged goods cannot be accepted as return. We will send your return back to you and therefor also aren’t able to refund you. |
After a positive finalization of the return process we will refund the money on your previously chosen payment method.
In case of questions or in need of help, you can contact us during our office hours as following:
Free service hotline: 00800 227 46 373
E-Mail: service@ftc-cashmere.com
Office hours:
Monday – Thursday: 10 AM – 1 PM / 2 PM – 4 PM
Friday: 10 AM – 1 PM
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PILLING
FURTHER CARE TIPS
Own farm with high standards for animal protection
Complete supply chain owned by the family business
Upcycling to minimize waste
Social responsibility and environmental protection
