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Payment

Here are answers to the most common questions we receive regarding orders.
If you are curious about our terms and conditions, receiving confirmations, or about other related topics, you will hopefully find the answers here.

PAYMENHT METHODS?

FTC® offers you the following payment methods:

MasterCard
Visa
American Express
Prepayment
PayPal
PayPal Plus - Direct debit, credit card or purchase on account
Purchase on account by KLARNA

Credit card
We accept Visa, Master Card and American Express credit cards with an additional 3D-Secure code. This SSL authentication procedure (secure encryption procedure) protects your credit card data during transmission.

Prepayment
Please transfer the total amount within 7 days to the following account:

Cashmere World Shop GmbH
Deutsche Bank Rosenheim
Konto-Nr.: 839 82 99
BLZ: 700 700 24
IBAN: DE47 7007 0024 0839 8299 06
BIC/SWIFT: DEUTDEDBMUC

For bank transfers, please state your order number and full name as the reason for payment. The ordered items will remain reserved for you until we receive your payment (maximum 7 days). After receipt of your payment, the dispatch of your order will be arranged. If we have not received the amount after the stated deadline, the order will be cancelled.

PayPal
When paying with PayPal, you will be redirected directly to the PayPal website at the end of the order process. After successful payment, you will be redirected back to the FTC® online shop. Your PayPal account will be debited directly after you have completed your order. You can find more information about PayPal at www.paypal.com

PAYPAL PLUS - Direct debit, credit card or purchase on account

A registered PayPal account is not required for the payment method direct debit, credit card or purchase on account. These claims are assigned to PayPal (Europe) S.àr.l. et Cie, S.C.A. Please note that with this payment method, the provider PayPal carries out corresponding address and creditworthiness checks in the background. Should the check turn out to be negative, we kindly ask you to use another payment method. For data protection reasons, FTC Cashmere also has no insight into accounting matters. For questions in connection with this method of payment, please contact PayPal directly and quote the relevant PayPal reference no. there. You can find more information about PayPal at www.paypal.com / PayPal Customer Service

Note: Please note that this is a complex automated process and FTC® has no control over this payment method. Therefore, our customer service does not have the ability to change the payment methods offered. If you have also ordered with express shipping, you will have to pay these shipping costs when returning the goods.

KLARNA - Purchase on account

These claims are assigned to Klarna. Please note that with this payment method, the provider Klarna carries out corresponding address and creditworthiness checks in the background. Should the check turn out to be negative, please use another payment method. For data protection reasons, FTC® also has no insight into accounting matters. For questions in connection with this method of payment, please contact PayPal directly and quote the relevant PayPal reference no. there. You can find more information about Klarna at www.klarna.com / Klarna Kundenservice

Note: Please note that this is a complex automated process and FTC® has no control over this payment method. Therefore, our customer service does not have the ability to change the payment methods offered. If you have also ordered with express shipping, you will have to pay these shipping costs when returning the goods.

WHERE CAN I FIND MY INVOICE?

The invoice will be sent automatically by e-mail. Please check your spam folder in your email inbox. It happens that an e-mail gets lost there. If you cannot find the e-mail or have deleted it by mistake, please contact our customer service.

I CANNOT COMPLETE MY ORDER WITH THE PAYMENT METHOD "PURCHASE ON ACCOUNT"

In order to be able to offer this service, address and credit checks are carried out by the provider Klarna/PayPal. We ask for your understanding that we reserve the right to allow only certain payment methods depending on the result of this check.
Note: Please note that this is a complex automated process and FTC® has no control over this payment method. Therefore, our customer service does not have the ability to change the payment methods offered. If you have also ordered with express shipping, you will have to pay these shipping costs when returning the goods.

I CANNOT COMPLETE THE ORDER WITH MY CREDIT CARD

We accept Visa, Master Card and American Express credit cards with an additional 3D-Secure Code (SSL authentication procedure). If you do not have a credit card from one of the credit card providers mentioned or a 3D-Secure Code, it will not be possible to place an order online with FTC®.

I HAVE RECEIVED A PAYMENT REMINDER?

We kindly ask you to make the payment immediately in case of an overdue invoice. All information such as bank details, due date and much more can be found on your invoice. If you no longer have the invoice, please contact the customer service of the provider Klarna or PayPal (depending on which provider was selected during the purchase).
You can find more information about PayPal at www.paypal.com
You can find more information about Klarna at www.klarna.com